Refund Policy
At NK Trackazon LLC, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please review our refund policy below.
1. Returns
- Eligibility: Items must be returned within 30 days of receipt. To be eligible for a return, your item must be unused and in the same condition that you received it, including the original packaging.
- Non-Returnable Items: Certain items, such as gift cards, downloadable software products, and some health and personal care items, cannot be returned.
2. Initiating a Return
- Contact Us: To start a return, please contact our customer service team at help@nktrackazonllc.net with your order number and reason for the return. We will provide you with instructions on how and where to send your package.
- Return Shipping: You will be responsible for paying the return shipping costs unless the item was damaged or incorrect. Shipping costs are non-refundable.
3. Refunds
- Processing Time: Once we receive your return, we will inspect the item and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.
- Partial Refunds: Partial refunds may be granted for items that are not in their original condition, are damaged, or have missing parts for reasons not due to our error.
4. Late or Missing Refunds
- Check Your Account: If you haven’t received a refund yet, first check your bank account again.
- Contact Your Bank: Then contact your credit card company, as it may take some time before your refund is officially posted.
- Still No Refund: If you’ve done all of this and still have not received your refund, please contact us at help@nktrackazonllc.net
5. Exchanges
- Defective or Damaged Items: We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at [contact email].
6. Sale Items Only regular priced items may be refunded. Sale items are not eligible for a refund.
7. Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
Contact Us If you have any questions about our Refund Policy, please contact us at help@nktrackazonllc.net